Returns & Exchanges
THE YOGZI GUARANTEE
Buy it, try it, love it, or your money back. We offer free shipping and return shipping on the purchase of our innovative design, the Yogzi. We're confident you will fall in love with its convenience, function, and style, but if it's not for you, send it back to us within 21 days of purchase for a full refund (contact us at firstname.lastname@example.org for a prepaid shipping label). No muss, no fuss.
We want you to be beyond satisfied with your Noya purchases. If you aren't, we will happily accept a return for a full refund. Read below on how to return or exchange a product purchased from our online store.
Within 21 days of shipped date please download the Returns & Exchanges Form & ship completed form with product to us at the address listed below.
If your order is returned 21-30 days after the original date shipped we are happy to offer you a store credit for the full amount of the purchase less any shipping charges. Unfortunately, we are unable to accept returns received more than 30 days after the original ship date of the order. Please email email@example.com for additional assistance beyond this form.
Package the item(s) securely and ship them to "Noya Returns" using the address listed below. If you still have the shipping package we sent to you, reuse that one and save a tree! Make sure to include the completed Returns & Exchanges Form with your shipment. Please make sure your package is prepaid- we do not offer free return labels and are unable to accept C.O.D. returns.
5600 Ellsworth Ave.
Dallas, TX 75244
Upon our receipt of your item, we will issue a credit in the form of payment used, less shipping charges. You'll receive a confirmation e-mail once the return has been processed.
With our 21-day return policy, there are no exceptions. All we ask is that you send the items back to us in the original packaging and make sure that the products are in the same condition as when you received them. Send the product back to us, along with the completed R&E form and we will take care of everything.
Returns and Exchanges Processing
Once your return is received at our offices (usually within 72 hours of receipt), we will process your refund and automatically apply a credit to your credit card or original method of payment within five business days. Please note that depending on your credit card company, it may take one billing cycle after your credit is applied for it to post to your account. Unfortunately, we cannot refund your original shipping charges.